Terms & Conditions

This Rental Agreement is made by and between Anchor Management, Inc. (as defined below) and the individuals and guest(s) defined in the Reservation Confirmation for reservation and rental of vacation rental unit described herein and in the Reservation Confirmation documentation.

By making a reservation of a rental unit through Anchor Management, Inc., the guest acknowledges and agrees to all the following terms, conditions, policies, and provisions – all of which are intended to form the legally binding Agreement between the guest and Anchor Management, Inc.

1. Definitions. As used herein the terms “Anchor Management, Inc.,” “we,” “our,” or “us” shall mean and refer to Anchor Management, Inc., Inc. d/b/a “Pelican Walk Rentals, Inc. and its employees, officers, and agents. The terms “guest,” “you,” or “your” shall mean and refer severally and collectively to the primary person listed on the reservation documentation and all other persons staying/residing in the rental unit with the primary guest listed on the reservation documentation.


3. Reservation Requests, Reservation Confirmation, and Reservation Changes. The requirements for reservation of each vacation unit can be different and are subject to change without notice. The following terms govern your reservation request and confirmation of your reservation.

(a) Anchor Management, Inc.’s review of each reservation for compliance with specific requirements applicable to the unit is required before we can accept and confirm your reservation request.

(b) Acceptance of your reservation is expressly conditioned on our review of your request for compliance with all requirements of the unit, which may include, but are not limited to, minimum night stay, advance reservation deposit payment, number of occupants, and other requirements, criteria, and conditions applicable for rental of the unit. Online payment made at the time of your reservation request does not guarantee the reservation or our acceptance.

(c) Your reservation request is not complete until we send the “Reservation Confirmation Email” to you (which will be sent electronically to the email address provided). The Reservation Confirmation Email will be deemed received by you immediately upon our successful transmission of the Reservation Confirmation Email to the email account you designate in our online reservation system.

(d) Upon our sending the Reservation Confirmation Email, all advance payments and deposits paid, due, or becoming due are non-refundable. In any event or at any time your reservation request does not meet the criteria and conditions for rental/leasing of the rental unit requested, we reserve the right to cancel your reservation request and refund initial payment made. Timeliness of refund is dependent on your banking institution. We will notify you if your reservation request is cancelled. Once your reservation is confirmed, you cannot make any changes or modifications to the confirmed reservation.

(e) “Last-Minute” Reservation – Identification Required. For any reservation made within forty-eight (48) hours of arrival, a valid state-issued identification card matching the name on the credit card used to pay for the reservation will be required. Failure to provide a valid state-issued identification card matching the cardholder’s name will result in immediate cancellation of the reservation request and no key-code will be issued for entry into the requested unit.

4. Standard Cancellation Policy. Once your reservation is confirmed by the Reservation Confirmation Email, all deposit payments are non-refundable and there will be no refunds given for any reason. Final Payment is due 30 days prior to arrival for all reservations. Failing to remit final payment may result in your reservation being cancelled for NON-Payment. Final payment will not be refunded if Cancellation is made within 30 days of arrival. We strongly encourage you to purchase CSA Travel Protection as we cannot modify or amend our cancellation policy. If you have purchased CSA Travel Insurance, you may contact CSA to begin a claim.

5. Travel Interruption Insurance. Travel interruption insurance protection is available through CSA Travel Insurance. The insurance premium is 6.95% of your total reservation amount. Travel interruption insurance is optional, but we strongly recommend this protection plan because we have a strict no-refund policy and no refunds will be given for any reason. The travel insurance protection, if purchased, provides reimbursement for unused, non-refundable payments if your trip must be cancelled. By way of example only, covered reasons include: mandatory hurricane evacuations, sickness, injury or death, extension of school year, armed service revocation, involuntary termination of employment, or other specific reasons listed in the travel insurance policy/Description of Coverage. The travel insurance policy and coverage are underwritten by GENERALI Global Assistance. For coverage inquiries or customer service, guests should call (866) 999-4018 or visit www.vacationrentalinsurance.com.

6. Reservation Payments. All reservations require a non-refundable deposit of three hundred dollars ($300) plus the Travel Insurance Premium to confirm the reservation. The remaining balance is payable in full thirty (30) days prior to the arrival date. We will automatically charge the payment method on file for the balance due. Reservations made under false pretense of any type or kind will result in the automatic forfeiture of all deposits, rental payments, fees, and immediate cancellation of your previously confirmed reservation.

7. Check-In Time. Check-in time begins after 4:00 P.M. CST. In some instances, access to your unit may be unavoidably delayed due to cleaning or maintenance scheduling circumstances beyond Anchor Management, Inc.’s control. There will be no discounts, credit, or refunds offered due to a late check-in or delays in check-in. Your patience is appreciated in these circumstances. Guests who are required to check in at our office and guests who will be arriving later than 5:00 P.M. should make late arrival arrangements by telephone prior to arrival.  Early check-in may be available for an additional fee, but due to cleaning and inspection schedules (particularly during the summer season) will require special arrangements and a minimum of 48 hours advance notice.

8. Check-Out Time. Check-out time is no later than 10:00 A.M. CST. Late check-outs may be available for an additional fee; however, it may require special arrangements, and a minimum of 48 hours advance notice is required.  No Late check-outs will be given during peak season.

9. Reservation Fee. A non-refundable $75 reservation fee will be charged on all reservations. The fee includes administrative fees for reservation processing, parking passes and room inspections.

10. Cleaning Fee. All our vacation rental units require a one-time departure cleaning fee to be paid by the guest to cover the cost of normal cleaning. This cleaning fee is required on daily, weekly, and monthly reservations. If you are staying more than one month in the same unit, the cleaning fee will only be charged on the last month of your stay. All fees are subject to state and local sales tax. IF YOU HAVE ANY HOUSEKEEPING ISSUES OR PROBLEMS, PLEASE REPORT THESE ISSUES TO ANCHOR MANAGEMENT, INC. WITHIN 24 HOURS OF CHECK-IN TIME SO THAT WE MAY PROMPTLY ADDRESS ANY HOUSEKEEPING ISSUES. NO DISCOUNT, CREDIT, OR REFUND WILL BE GIVEN DUE TO HOUSEKEEPING ISSUES.

11. Pets. Most of our units strictly forbid pets. Dogs are allowed only in units that are designated “pet-friendly.”  A maximum of two (2) trained, mature dogs (not to exceed twenty [20] lbs. each) are permitted in “pet-friendly” units. A $150 non-refundable pet fee is required for pet stays and additional deposits may be required. Pet owners will be financially responsible and liable for any/all damages, injury (including any injury to the pet[s]), and all extra cleaning, pest control, or replacement costs for furniture, fixtures, or equipment. Having a pet in a unit that does not allow pets is grounds for immediate eviction without a refund. The only exception is for ADA (Americans with Disabilities Act) qualified animals, in which case additional information will be requested. Guests are subject to forfeiture of their deposit/rent and immediate eviction if previously undisclosed animals/pets are found on unit.

12. No Smoking. All our units are “non-smoking” units. Smoking is strictly prohibited in all our units. Guests will be financially responsible and liable for any/all damages and additional cleaning and repair/replacement costs due to smoking in the unit.

13. Reserved Unit Assignments. We will make every effort to honor the specific unit you reserved and/or were originally assigned. However, in the event of unforeseen circumstances, specific unit assignments and requests cannot be and are not guaranteed even when your reservation is confirmed. If the unit originally assigned and/or reserved by you is not available, you agree that we may substitute a different unit reasonably comparable to the original unit reserved (including size and location if and where possible). In the event an alternate arrangement cannot be agreed upon, Anchor Management, Inc. will process a full refund for payments made. Timeliness of refund is dependent on your banking institution.

14. Maximum Number of Guests. The number of occupants is limited to actual occupancy shown on unit description. For guest comfort and safety, 2 persons per bedroom, 2 persons per sleeper sofa, 1 child under age 16 per bunk bed. Guests who exceed maximum occupancy listed herein or in the unit description are subject to immediate eviction and forfeiture of all rental payments and deposits. 

15. Family-Oriented Rentals Only. All our vacation units and accommodations are family-oriented rentals ONLY. No unit will be rented to vacationing students or young adults under 25 years of age if unaccompanied by a parent. We require one (1) parent for every four (4) persons under the age of 25. A parent must be present at check-in and must remain in the unit during the length of stay. Our rentals are monitored for violation of this policy. All violators will be evicted, and all rental payments and/or security deposits will be automatically forfeited. Reservations made under false pretenses are null and void and check-in will not be allowed. THIS IS A STRICT POLICY AND ABSOLUTELY NO EXCEPTIONS ARE ALLOWED!

16. No Subletting. The rental unit and/or any reservation, or any rights arising under a reservation, cannot be assigned, transferred, or sublet. Your reservation is not assignable or transferrable to any other party, and any attempt to do so will be null and void and result in immediate cancellation of the reservation and forfeiture of all rental payments, deposits, and fees. No refunds will be given.

17. Rates. Published rental rates are subject to change without notice. We expressly reserve the right to correct rates that may have been misquoted due to human error, negligence, or computer error.

18. Swimming Pools. You understand and agree that swimming pools are strictly an amenity and that the use or availability of the pools any pool amenity are not guaranteed by Anchor Management, Inc. under this Rental Agreement. No refunds or adjustments will be given as a result of any condition, interruption in availability, or lack of availability of the swimming pools.

(a) Assumption of Risk and Specific Hold Harmless for Swimming Pools, Beaches, Decks, Docks, Piers, and Balconies. You agree that any use of a swimming pool (whether community or private pool), beach, deck, dock, pier, or balcony is at your own risk, and you agree to assume all risk of harm, injury (including death), and/or loss to persons or unit resulting from such use. Further, you agree to indemnify, defend, and hold Anchor Management, Inc. and the unit owner harmless from and against all cost, expense, liability, damage, injury (including death), and all causes of action whatsoever arising from or related to your or your invitees, licensees, guests, family members, agents, permittees, or other persons use of: (1) any community or private pool; (2) any decks, docks, piers, or balconies appurtenant to the unit or any community or private pool; and/or (3) any public or private beach area (whether or not lifeguards are posted or present). Anchor Management, Inc. and the unit owner will be entitled to select their own legal counsel upon the occurrence of any indemnifying event.

19. Internet. Pelican Walk has free Internet access. However, we do not and cannot guarantee internet connectivity or access due to service being provided by an outside third-party vendor, restrictions placed on such Internet services by/from personal computers, differing connectivity specifications, and additional factors that may lead to interruption, failure, or unavailability of Internet service. If you decide to access any Internet content during your stay, you do so entirely at your own risk and you assume and are responsible for ensuring that any/all accessed material or content does not infringe the laws governing but not exhaustively covering copyright, trademarks, pornography, or any other material which is slanderous, defamatory, or might cause offense in any other way. You further agree to be responsible for liability for breach of intellectual unit laws or other claims made by or on behalf of any owner of online content.

20. Maintenance Issues. During your stay, please promptly report upon discovery any maintenance problems to Anchor Management, Inc.  Do not leave doors or windows open while the A/C or heater is operating. Anchor Management, Inc. staff may enter the unit to respond to any maintenance and/or housekeeping issue(s) during your stay without prior notification. No refund or rate adjustment will be made for unforeseen maintenance issues or system failures such as the supply of pool filtration systems; air conditioning; telephone; television, cable, or internet service; appliances; etc.

21. Furnishings. Our rental units are privately owned. The placement of items, furnishings, and/or mattress comfort levels is the arrangement preferred by the owner. No refunds or rate adjustment will be given due to owners’ choice of furnishings, fixtures, or equipment. Furniture and items in the unit are not to be arranged or removed from the unit. Additional charges may be incurred as a result of rearrangement or removal of furniture or items.

22. Parking. Parking at Pelican Walk is a first come first serve basis.  The Pelican Walk Owners Association mandates that all cars must display a valid owner sticker or parking pass. Failure to abide by the Pelican Walk Owners Association policy may result in car being towed.

23. Construction. Anchor Management, Inc. cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience arising from or related to construction in the area. No refunds can be given in the event of construction near the rental unit or for construction of other units adjoining or within the complex of the rental unit.

24. Strong Wind Drafts. To avoid potential serious injury, all guests are advised to close all balcony doors BEFORE opening the front door (or leaving the front door open) because strong winds/drafts may cause the front door to shut unexpectedly – resulting in potential injury. By reserving the rental unit with Anchor Management, Inc., you accept and assume all liability for injury (including death) or unit damage caused by strong winds and drafts occurring in the rental unit during your stay.

25. Security of Personal Unit. Anchor Management, Inc. is not responsible for any acts of theft, vandalism, or other damages to any personal unit, or for personal items left by guests in the unit at departure. Anchor Management, Inc. is not responsible for and has no obligation to store/keep personal unit found in a rental unit by our staff, and Anchor Management, Inc. may dispose of such unit without notice, consent, delay, or liability. If personal unit is left behind and you promptly request return of these items before they are disposed of, the unit will be returned at your expense.

26. Good Neighbor Policy. We respectfully request that you remember you are staying in someone’s home during your vacation stay. Please treat the home and all its furniture, fixtures, and contents with care and leave it in good condition at check-out. Damages to the owner’s unit will result in additional charges to your account or payment-type on file with Anchor Management, Inc.

27. Unit Rules and Regulations. Please observe all rules and regulations (including all owner association rules and local/state ordinances) governing the use and occupancy of the unit you are occupying. These rules apply to both owners and guests, and failure to comply can result in immediate eviction and/or fines from the association. You are responsible for any fines assessed due to conduct in violation of association rules/regulations. No refunds or credit will be given in the event of eviction due to failure to comply with rules and regulations applicable to the unit or the community wherein the unit lies.  A copy of the Rules and Regulations can be picked up at the front desk.

28. Real Estate Showings. Unit may be for sale, and real estate showings may be required. Guest agrees to allow real estate agent access to the unit. Anchor Management, Inc. will attempt to provide guest with 24-hour notice when able to do so.

29. Hold Harmless Agreement. You agree to hold Anchor Management, Inc. and the unit owner (as intended third-party beneficiary) harmless from and against all claims, demands, causes of action, damages, and liability arising from or related to any of the following:

(a) Any plain and visible defective condition of the rental unit or any furniture, fixtures, or equipment therein not promptly reported to Anchor Management, Inc. upon your check-in (prompt reporting means within eight (8) hours from the time you check-in to the unit).

(b) Any unknown defective condition of the rental unit or any furniture, fixtures, or equipment therein.

(c) Any actions or conduct, or failures to act, whether negligent or intentional, on your part or on the part of any third party resulting in personal injury, harm, or death to you or any other persons.

(d) Any injury, harm, or death to you or any other guest, persons, or animals during your stay not caused by us, including any injury, harm, or death caused by any defective condition of or in the unit or to furniture, fixtures, or equipment (including any swimming pool, deck, dock, pier, or balcony).

(e) Any and all damage to the rental unit or any furniture, fixtures, or equipment (including any swimming pool) in or serving the unit as a result of your or any other occupants’ negligent or intentional acts, conduct, or negligent or intentional failures to act.

(f) Reasonable differences and/or changes between the unit’s actual condition at check-in and the condition represented on our website advertising or in our marketing materials, photographs, or other descriptions used on our website or as part of our online internet reservation system as a result of remodeling, maintenance, normal wear and tear, or similar circumstances beyond our control.

(g) You agree to be responsible and liable for any/all damages to the rental unit and all furniture, fixtures, and equipment in or serving the unit (including any swimming pool) as a result of any intentional actions or intentional failure to act on your part or on the part of any guests residing in the unit with you (including children). You agree and acknowledge that your credit card or financial account may be charged for the costs to repair and/or replace any damaged unit.

30. Anchor Management, Inc.  You understand and agree that any Anchor Management, Inc. or third-party amenity provider or amenity add-on booking service listed on our website or recommended by us is not owned or operated by Anchor Management, Inc.  You agree to and shall hold Anchor Management, Inc. harmless from any and all actions, claims, damages, or liabilities whatsoever that may result from any action or inaction of Anchor Management, Inc. or other entity referred or recommended by Anchor Management, Inc.

31. Agent for Owner. Anchor Management, Inc. serves as the agent for the owner of the rental unit.

32. Digital Signatures Binding. By completing and submitting the reservation request you are expressly acknowledging and agreeing to all terms, conditions, and provisions of this Agreement. You acknowledge and agree that all digital signatures and initials contained hereon and herein are legally binding on you and all guests residing in the unit during your stay. You further acknowledge and agree that the person signing this rental Agreement shall have the sole and absolutely duty and obligation to provide notice of all terms, conditions, duties, and obligations herein to all other persons who will reside and stay in the rental unit, and to ensure compliance by all persons during the length of your stay.

33. Privacy Policy. Our privacy policy may be viewed at Anchor Management, Inc.

34. Venue and Jurisdiction. By reserving through our website, you agree and acknowledge this Agreement was entered in the State where the rental unit is located, and both venue and jurisdiction (including personal jurisdiction) shall lie exclusively in the state courts within the county and state where the rental unit is situated.

35. Governing Law. This Agreement is made and executed in Bay County, Florida, and shall be governed by and construed under the laws of the State of Florida without regard to any conflict of law provisions. Venue and both subject matter jurisdiction and personal jurisdiction of all parties will lie exclusively in the Circuit Court in and for Bay County, Florida.

36. Binding Agreement. You acknowledge and agree this Agreement is a binding legal agreement and that you have read, understand, and agree with all terms and conditions herein.

CSA Travel Protection – Generali Global Assistance – Why You Should Buy

There are several factors which could cause your vacation to be cancelled.  Sickness, Injury, Death, Natural Disasters, Adverse Weather Conditions, Job Loss and many others. Anchor Management, Inc. has partnered with CSA Travel Protection to provide you with this important insurance and we strongly recommend that you purchase the protection to safeguard against the unexpected trip cancellation or other circumstances covered (see Description of Coverage provided by CSA for more information). Unexpected events can happen!

View a Description of Coverage/Policy at: www.vacationrentalinsurance.com

Anchor Management, Inc. makes no representations regarding the availability or types of travel insurance coverage available, and directs all potential guests to contact CSA directly for coverage questions.

Coverage Questions? Call (866) 999-4018


Pelican Walk Rentals
6905 Thomas Drive
Panama City Beach, FL 32408
(850) 234-8090